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  • Telephone Techniques  By : John Doe
    TELEPHONE TECHNIQUESSelling face to face is different from selling on the telephone. The main role of a telesales person is to generate sales either from incoming calls or by outbound calling.
  • How To Improve Your Voice  By : John Doe
    VOICEThe Image the customer has of the Salesperson is vital. In telesales the image is created through voice alone. There is no smartly dressed representative to see, no glittering product to touch and tantalize-just a voice on the other end of the phone.
  • Forgive All Ebay Sins!  By : John Doe
    Over the years, I have been amazed at the "blinding" greed and reckless approach to commerce that some business owners have employed. Lying to customers, selling inferior merchandise, and not offering refunds, left a firestorm of irate customers in their wake.
  • The Art Of Cold Calling  By : John Doe

    I know, don't groan. You have to do them if you want to get properties and make money. Believe me, I used to hate cold calling.

  • Plan For Your Next Trade Show Appearance To Be A Success  By : John Doe
    Most people who consider trade show planning think of it in terms of logistics planning. In other words planning for details like finding an exhibit, producing graphics, shipping the exhibit to the show, ordering services, etc.
  • Instead of Discounting, Back Some Value Out of Your Proposal  By : John Doe
    Last minute discounting has become so prevalent that many companies have come to depend on it as their default sales strategy.
  • How to Build Sales With Extended Benefits  By : John Doe
    An area that can become profitable for many businesses in building the offer within sales copy is selling (or "upselling" customers with) extended services, products or packages, also often called the "extended warranty.
  • The Top 10 Ways to Add Extra Value  By : John Doe
    Everyone wants the best possible value in every transaction, but each of us defines "value" in different ways. Some customers want the lowest price, while others will place a higher value on reliability, convenience or things like color, popularity (think Pokeman cards!) or durability.
  • 9 Ways to Keep Clients Coming Back For More  By : John Doe

    A lot of effort is put into getting new clients. We all know our client base will change. Previous clients can move to a new area, sell their business, close down, or change their priorities. So finding new business is always important - but so is keeping your previous clients.

  • Getting Referrals  By : John Doe
    ReferralsA substantial part of your business can come from referrals. The key is to provide extraordinary customer service and educate your clients and influencers to this fact. You must actively cultivate referrals; otherwise you're just leaving it to chance.
  • Reviving Dead Clients  By : John Doe
    Most consultants I've talked to don't spend any time trying to recover inactive clients and it's a big mistake.
  • Im A Second-Story Man  By : John Doe
    Can you say who you are and what you do in two sentences or less?If someone should ask (in an elevator, get it?) what do you do? You should be able to recite the answer as fast as Robin Williams comes up with a quick one liner.
  • No Regrets  By : John Doe
    Here's a chilling thought. If you were to die tomorrow, would you have the same two regrets that many business people share?According to a study, just before people die, if they express any regrets at all, those regrets tend to fall into two categories.
  • To Sell Successfully, You Have to Be Willing to Be Different  By : John Doe
    We are complex. We confidently assert that we are independent thinkers but then we can feel uncomfortable -- even embarrassed - if we break out of "the norm. " However, in business the biggest rewards often go to people who are willing to be different.
  • Clear Up Blurry Communication  By : John Doe
    One of the top brewing companies in America is a consulting client of mine. However, during a seminar for a brewery management team, we were jolted by a "communication wake-up call. " We discovered that even though co-workers speak the same words, they don't attach the same meanings.
  • Dress as Though You Mean Business  By : John Doe
    Could casual Friday be undermining your leadership ability?One of the cool things about working in a home office is that you can do business in torn jeans and a T-shirt because no one sees you but the dog. And Sparky believes in you no matter what you wear.
  • Are You a Winner or Whiner?  By : John Doe
    I've found that winners say "I choose to. " Whiners, on the other hand, say "I have to. "Let me explain. On a plane, I mentioned to the executive next to me that I'm a professional development consultant and speaker.
  • Breaking the Ice and Winning Over the Client  By : John Doe
    Wherever you turn these days you'll find articles covering every business strategy and tactic available to man from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit.
  • Packaging Maketh the Person  By : John Doe
    The multi million pound cosmetics industry is acutely aware of the value of packaging. You'll know this if you've ever bought anything from those glamorous ladies whose counters are always just inside the front door of Department stores.
  • How to Sell Your Products Without Competition  By : John Doe
    Selling your products at shows can be difficult when you have a lot of competition.
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